Return Policy

General Return Conditions

All returns are subject to review and approval.

Returned products must:

  • Be in original packaging
  • Be in resellable condition
  • Include all original materials (manuals, accessories, warranties, etc., if applicable)

We reserve the right to refuse any return if the product shows signs of wear, damage, misuse, or policy abuse.

Return Authorization (RMA)

All returns must be initiated by contacting [email protected] within 30 days of purchase.

Once approved, you will receive:

  • A Return Merchandise Authorization (RMA) number
  • Return shipping instructions

Returns sent without an RMA number will not be accepted.

Return Shipping & Fees

  • Customers are responsible for all return shipping costs
  • Shipping fees are non-refundable
  • A minimum 20% restocking fee applies to all approved returns

Additional fees may be charged if an item is damaged or requires repair. If damage is significant, the return may be refused entirely.

Final Sale Items

  • All string sales are final, even if unopened
  • Final sale applies to change-of-mind returns: final sale items cannot be returned or refunded because you no longer want them.
  • If a set of strings is defective or not what you ordered, contact us at [email protected] and we will make it right.

Defective or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us immediately at [email protected].

Defective equipment may be eligible for repair, replacement, or return, subject to:

  • Product inspection
  • Warranty eligibility
  • Approval under Ernie Ball warranty guidelines

Warranty coverage applies only to qualifying product categories and does not cover normal wear, misuse, or consumable items.

Warranty Service

Warranty service is facilitated exclusively at the Ernie Ball factory.

The following product categories are eligible for warranty coverage:

  • Pedals – 6-month limited warranty
  • Pegwinders – 6-month limited warranty
  • Tuners – 6-month limited warranty
  • Volt Power Supply – 2-year limited warranty
  • Cables – Limited lifetime warranty

Warranty coverage is not offered for other items, including but not limited to straps, standard strings, and general accessories.

Apparel (Shirts)

Please note:

  • Shirt sizing may run small
  • Customers are encouraged to review size guidance carefully before ordering
  • Apparel must be unopened and unworn to be eligible for return

Geographic Limitations

Sales and return rights are limited to the United States.

Customer Service & Order Support

For order questions, returns, or warranty inquiries, please contact us via our Customer Service / Order Questions form or email [email protected].

For faster service, please include your order number in all correspondence.